Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.
You will answer to ,,How to” and ,,FAQ” questions.
You will assist with account and payment-based questions and problems.
Sutherland Bulgaria provides customer service for various global leaders. They offer a dynamic, multicultural environment with opportunities for professional development and interpersonal skills improvement.
Manage inbound enquiries via chat and email, including AI-assisted conversations
Monitor chatbot interactions and intervene where escalation to human support is required
Identify gaps in automated responses and provide structured feedback to improve bot accuracy and tone
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage their operations. With Xplor Pay, they help businesses get paid quickly and securely. They are unified by their purpose of helping people to succeed.
Respond to customers efficiently and in a timely manner using live chat.
Investigate and resolve customer issues quickly, contributing ideas to improve support quality.
Represent the brand, providing an engaging and positive customer experience by knowing the product inside and out.
Planner 5D started as an app for floor plans and interior designs, and it is now a unified destination for home improvement and design for over 100 million users globally. They aim to streamline the design process, offering a platform available on Web, iOS, Android, Windows, and MacOS. They are funded by international VCs and foster a collaborative environment across different countries and time zones.
Serve as on-call support for weekend roadshows, ensuring rapid response to field team needs
Act as the central point of contact for field reps, regional managers, and Costco/warehouse partners
Quickly assess and resolve field issues that impact sales performance
True Classic is an apparel brand focused on fit, quality, and impact. Founded in 2019, they aim to build a high-performance team where driven people do meaningful work and see direct results.
Answer incoming customer calls after business hours
Schedule appointments, estimates, and upcoming service visits
Update customer records and job details in the CRM
20four7VA connects offshore independent contractors with clients worldwide, particularly in developed markets. They focus on improving business efficiency for clients through task-specific services provided by qualified contractors.
Own high-volume customer interactions via phone, chat, and email, providing clear guidance on policies and payments.
Create, update, and process homeowners insurance policies, endorsements, payments, and refunds accurately and urgently.
Educate policyholders on coverage details and policy changes to help them make informed decisions about their homes.
Kin provides simpler, more affordable, and better homeowners insurance, focusing on areas with climate risks and outdated systems. With a remote-first approach, Kin has been recognized as a top workplace and is committed to building a meaningful work environment with real impact.
Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs
Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
Veeva Systems helps life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, they surpassed $3B in revenue and are a public benefit corporation committed to balancing the interests of customers, employees, society, and investors.
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Brightspeed provides fast, reliable internet connections and customer experience in twenty states throughout the Midwest and South. They are backed by funds managed by Apollo Global Management and their vision is to accelerate the upgrade of copper to fiber optic technologies.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They value diverse perspectives and foster an environment where employees can thrive, innovate, and make a meaningful impact on patients’ lives.